General conditions of sale

The website www.etereacosmesi.it is the exclusive property of the company Natural Cosmetic di Di Micco Flavia, with registered office in Via Cupa II Traversa, snc 81030 San Marcellino (CE) and operational headquarters in Via Maiuri, 6 81031 Aversa (CE), registered with the Chamber of Commerce of Caserta, tax code DMCFLV85C58B963M and VAT number 01603610534, REA number CE-306241. Any information, support or request can be sent to the e-mail address [email protected], to the telephone number +3908119253801 and to the fax number +3908119253801.

If the customer is a consumer (i.e. a natural person who buys goods for purposes unrelated to the business or professional activity that may be carried out, or does not make the purchase indicating in the order form a VAT number), purchases made on the site www.etereacosmesi.it are governed by Italian law on distance selling (Legislative Decree no. 206 of 6 September 2005). Natural Cosmetic di Di Micco Flavia also complies with the obligations arising from Legislative Decree no. 70 of 9 April 2003 (Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce).
The contract stipulated between Natural Cosmetic di Di Micco Flavia and the customer shall be considered concluded when the order placed by the customer, in accordance with the purchase procedure specifically indicated on the website indicated, reaches the address of the site itself. The order sent by the customer will be binding for Natural Cosmetic di Di Micco Flavia only if the entire purchase procedure has been completed regularly and correctly, without any error messages from the site being highlighted. By submitting the purchase order to Natural Cosmetic di Di Micco Flavia, the customer acknowledges and declares that he has read all the information provided by the site during the online purchase procedure and fully accepts the general conditions of sale.

Methods of purchase

The customer can only purchase the products in the catalogue of the site at the time of placing the order, as described in the relevant technical information sheets. The order cannot be made in relation to products that, although present in the site’s catalogue, are indicated as not available. In any case, the products on the site are offered until their availability is exhausted. Natural Cosmetic di Di Micco Flavia also reserves the right not to conclude the order without assuming any responsibility and without this resulting in any obligation to pay compensation to the buyer.
All products displayed on the site are intended to be available for immediate delivery, unless otherwise expressly indicated. The sale prices displayed on the website www.etereacosmesi.it are to be understood as including VAT. The correct receipt of the order is confirmed by Natural Cosmetic di Di Micco Flavia by means of a communication sent by e-mail to the e-mail address indicated by the customer in the purchase procedure. The confirmation communication will contain the order identification number, the date and time of the order, the indication of the products purchased, the price, the delivery costs and any cash on delivery, the data provided by the customer for invoicing and delivery, the payment method chosen by the customer and a summary of the general conditions of sale. The customer must immediately verify the content of the communication and undertakes to verify the correctness of the data contained therein and to promptly notify any errors and / or omissions. In case of temporary exhaustion or delay of a product the customer will be promptly notified by e-mail.

Graphic representation

The images accompanying the information sheet of each product are for illustrative and indicative purposes only and therefore may not be perfectly representative of its characteristics, but differ in color, size, and accessories in the figure. The products offered may therefore differ from what is represented on the site for reasons of color setting of the screen or for other reasons. Natural Cosmetic by Di Micco Flavia therefore assumes no responsibility if these changes do not affect the functionality and intended use of a product.

Methods of payment

Any payment by the customer can only be made by one of the methods indicated on the website www.etereacosmesi.it
PayPal with credit card and prepaid. The amount of the order will be debited from the customer’s Paypal account after the order has been confirmed by Natural Cosmetic di Di Micco Flavia. The delivery of the product will be made after verification of the credit of the purchase price in the PayPal account of Natural Cosmetic Di Micco Flavia. Any refunds to the customer will be made by Natural Cosmetic di Di Micco Flavia always on the PayPal account. For each transaction carried out, a confirmation e-mail will be sent by PayPal.
Anticipated Bank Transfer. In case of payment by bank transfer in advance, the execution of the delivery of the goods ordered by the customer will be suspended until the amount due has been credited to the bank account of Natural Cosmetic Di Micco Flavia. The transfer must be made by the customer within three working days of receipt of the e-mail confirming receipt of the order and the customer must provide proof of the order of the transfer by sending a copy to Natural Cosmetic Di Micco Flavia by e-mail to [email protected] within three working days of receipt of the e-mail confirming receipt of the order. The amount transferred to Natural Cosmetic di Di Micco Flavia’s account must be credited within eight working days of receipt of the e-mail confirming receipt of the order. If one of the above three terms has elapsed in vain, the order will be automatically cancelled and will not be processed. The reason for the bank transfer must include: I) the name and surname, name or company name of the holder of the order; II) the reference number of the order; III) the date of execution of the order.
Cash on delivery. Cash on delivery payment is subject to the following conditions:
Payment must be made exclusively by bank notes (bank cheques or banker’s drafts are not accepted) directly to the courier at the time of delivery;
The courier accepts only exact amounts, corresponding to the amount of the order (no return of the rest is expected).
Supplement of €5.00 on the total order.

Delivery methods and costs

Natural Cosmetic Di Micco Flavia will deliver the products selected and purchased by express courier to the address provided by the customer at the time of order. Orders will be processed as soon as they are received. Natural Cosmetic di Di Micco Flavia undertakes to deliver the products in the shortest time possible. The total amount of the expenses will be visible before proceeding with the confirmation of the purchase. The goods shipped will be checked and delivered to the forwarder intact and without defects. Natural Cosmetic di Di Micco Flavia cannot be held responsible in any way for any delays or damage caused by the forwarder’s fault.
Shipping Italy : The transport on the Italian and European territory is entrusted to the express courier of maximum notoriety and reliability. Delivery to Italy takes place within 24/48 hours, the times indicated above are absolutely indicative and may vary in periods of holidays and / or depending on the destination to be reached. In any case we are not responsible for any delays due to the courier. For transport within Europe, delivery times vary from 2 to 5 working days depending on the destination to be reached.
In order to have an accurate and safe delivery, please indicate the address of destination as accurately as possible, complete with useful information, such as Scale, Interior, Intercom, etc..
Associated with each order will be present, and will be communicated via an e-mail confirming the departure of the package from our warehouse, a shipping code consisting of an identification number with which you can check where is the parcel shipped directly from the site of the courier.
Non-delivery due to absence of consignee: If the consignee of the shipment is absent, the courier will leave a notice at the first step and make a second step the next day. In case of absence of the consignee at the second step, the goods are in stock. The storage service consists of the custody of shipments that have not been delivered for independent reasons to the courier. In case of non-delivery, the goods are placed in special supervised areas with limited access. The service involves sending the sender information regarding the stock and the request for redelivery shipments. The goods will be returned to the sender if there are no new instructions within 10 working days from the date of opening of the stock. All expenses related to the stock and its return will be charged directly to the recipient.
The issuance of the invoice is not mandatory if it is not requested by the customer no later than the time of execution of the operation, as indicated in art. 22 of the Presidential Decree of 26/10/1972 n. 633. By sending the order to Natural Cosmetic di Di Micco Flavia the customer agrees to receive the invoice / receipt in electronic format. The customer may receive the invoice / receipt in paper format by making a specific request to Natural Cosmetic Di Micco Flavia. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice.
Shipping costs: shipping costs are explicitly indicated in the following summary table.

Standard Shipping Italy: 4,50 euro incl. VAT.

Free Shipping Italy: for orders over 45.00 euros

Right of withdrawal

The customer has the right to withdraw without penalty and without specifying the reason, within 14 (fourteen) working days from the day of receipt of the products, by sending a written notice by registered letter a / r to the address: Natural Cosmetic di Di Micco Flavia, Via Cupa II Traversa, snc 81030 San Marcellino (CE). The communication may also be sent, within the same period, by e-mail to [email protected] and to the fax number +3908119253801, provided that it is confirmed by registered letter with acknowledgement of receipt within the following forty-eight hours.
The communication referred to in the previous point must specify the intention to withdraw from the purchase and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the receipt / invoice. The customer must then return the product at their own expense in its original packaging to Natural Cosmetic Di Micco Flavia, Via Cupa II Traversa, snc 81030 San Marcellino (CE). The goods must be returned intact, in the original packaging, complete in all its parts and together with the attached tax documentation.
Without prejudice to the right to verify compliance with the above, Natural Cosmetic di Di Micco Flavia will refund the amount of products subject to withdrawal as soon as possible and in any case within a maximum of 30 days from the date on which it became aware of the exercise of the withdrawal. Natural Cosmetic Di Micco Flavia has the right not to accept returned products that have been altered by their original condition or have been damaged. If the recipient of the products indicated in the order is different from the person who made the payment for these products, the amount paid corresponding to the returned items will be refunded by Natural Cosmetic di Di Micco Flavia to the person who made the payment. If the right of withdrawal is exercised, Natural Cosmetic di Di Micco Flavia will not be responsible for the transport costs for the return or for any loss or damage to the products attributable to third parties.

Liability

Natural Cosmetic di Di Micco Flavia does not assume any responsibility for disruptions attributable to force majeure or fortuitous events, even if dependent on malfunctions and disruptions of the Internet network, in the event that it fails to execute the order in the time provided by the contract. Natural Cosmetic Di Micco Flavia will not be liable for damages, losses and costs incurred by the customer as a result of failure to perform the contract for reasons not attributable to it, and unless they are due to the fact or omission of Natural Cosmetic Di Micco Flavia having the customer only the right to a full refund of the price paid and any additional charges incurred.
Natural Cosmetic di Di Micco Flavia cannot be held responsible for any information, data or technical or other inaccuracies that may be contained in the site, if they have been communicated by third parties and have been verified by Natural Cosmetic di Di Micco Flavias according to the criteria of ordinary diligence. Natural Cosmetic di Di Micco Flavia assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, cheques and other means of payment when paying for the products purchased, if it proves to have taken all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

Liability

Natural Cosmetic di Di Micco Flavia does not assume any responsibility for disruptions attributable to force majeure or fortuitous events, even if dependent on malfunctions and disruptions of the Internet network, in the event that it fails to execute the order in the time provided by the contract. Natural Cosmetic Di Micco Flavia will not be liable for damages, losses and costs incurred by the customer as a result of failure to perform the contract for reasons not attributable to it, and unless they are due to the fact or omission of Natural Cosmetic Di Micco Flavia having the customer only the right to a full refund of the price paid and any additional charges incurred.
Natural Cosmetic di Di Micco Flavia cannot be held responsible for any information, data or technical or other inaccuracies that may be contained in the site, if they have been communicated by third parties and have been verified by Natural Cosmetic di Di Micco Flavias according to the criteria of ordinary diligence. Natural Cosmetic di Di Micco Flavia assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, cheques and other means of payment when paying for the products purchased, if it proves to have taken all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

Privacy and processing of personal data

The website www.etereacosmesi.it is accessible and navigable anonymously. All the product sheets are freely available, a similar operating mode applies to the inclusion of products in the cart for the proof of purchase and verification of shipping costs. Registration is required at the time of purchase and for this purpose is required the inclusion of the information strictly necessary for the purchase and delivery of the product. Within the registration form you can subscribe to the Newsletter to be informed periodically about promotions offered. The data provided are subject to compliance with the law on “Protection of the person and other subjects regarding the processing of personal data” (D.L.gsvo 30.6.2003 n. 196), known as the Privacy Law. Personal data are processed mainly on electronic and paper, in the normal course of business for:
Purposes strictly related and instrumental to the management of relations with the compiler (internal statistics, feedback of satisfaction, preliminary acquisition of information for the conclusion of a contract or the provision of a service, etc.);
Purposes related to obligations under current tax legislation;
If expressly permitted for promotional purposes or for sending editorial material.